led lighting manufacturer from Hangzhou New Sanlian Electric Co.,Ltd has withstood the fierce competition in the industry for many years thanks to its high quality and strong functionality. Besides giving the product an aesthetically pleasing look, our dedicated and foresighted design team has also been working hard to constantly improve the product to be higher-quality and more functional through adopting the well-selected materials, the advanced technology, and the sophisticated equipment.
While establishing New Sanlian, we have been always considering improving the customer experience. For example, we constantly monitor customer experience through new network technologies and social media. This move proves the most effective ways to get feedback from customers. We have also launched a multi-year initiative to do customer satisfaction research. Customers have a strong intention to make repurchases thanks to our high level of customer experience we provide.
We can all agree that no one likes to get a response from an automated email, therefore, we have built a reliable customer support team which can be contacted via to respond and solve customers' problem on a 24 hours basis and in a timely and effective manner. We provide them regular training to enrich their know-how of products and improve their communication skills. We also offer them a good working condition to keep them always motivated and passionate.
On May 20-21, 2021, Liaoning Daguang Technology led 55 planting experts to visit our company, and the two sides will vigorously promote the application of light-filling physical technology, enhance the regional integration force and joint power of local agricultural brands, and provide technical support for brand agriculture.
From June 9 to 12, 2023, the Guangzhou International Lighting Exhibition (Light Asia Exhibition) held in the China Import and Export Fair Exhibition hall, Zhejiang Lighting Electrical Appliances Association visited our company.
In September 2023, after the previous appointment, I visited with my company's samples. On his first visit, the customer showed great interest in our PC Batten products, tested the samples and asked for a quote. After a pleasant conversation left contact information. A few days after returning to China, the customer adjusted the product specifications and parameters, after many times of communication, and sent the sample to the customer, the customer was very satisfied with the sample. Subsequently, the order was facilitated, and the customer has placed two cabinets at present.
The order mainly relates to the product: LED bulb
Client country: Spain
Customer type: End customer
The customer got acquainted with the Hong Kong Exhibition in 2013, and began to cooperate with each other at the end of 2013. The purchase amount was 3.35 million yuan in 2014, 1.38 million yuan in 2015, and 600,000 yuan in total as of July 2016. The customer is a relatively large local wholesaler, with the head of two companies in the market to do, 2014 main LED light source and downlight products, there are two major brands. In 2014, most of the LED bulb lamps were purchased from our company, mainly supplying ultrasonic A-bubble series (customers strongly believe this product, mainly because of the large Angle). In 2015, due to the decline in LED prices, the high cost of our ultrasonic series, and frequent complaints from their customers, the purchase demand was reduced. At the same time, customers began to do lighting fixtures, the market competition is fierce, at present, our product line only compact LED bulbs are still available.
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